FAQ

We would like to offer you a pleasant, restful and varied stay.

So that you can get along well in our hotel, we have put together some information for you.

Additional blanket on request

If you need another blanket, please inform the reception.

Additional pillow on request

If you need another blanket, contact the reception.

 

Bedcover

If you would like another duvet, please inform our reception at 9.

Breakfast

You expect a rich breakfast buffet in our breakfast room on the floor "0" in the time from 06:30 to 10:30 o'clock, on Sundays and public holidays from 06.30 o'clock to 11:00 o'clock.

Beverages

Drinks are available in your minibar

Credit

In addition to the EC card payment, we accept VISA, MASTERCARD and AMEXCO

Chargers / adapters on request

Get to our reception

Check in / Check out

From 15:00 / until 12:00

 

Chemical cleaning

In your closet are laundry bags for the laundry to be delivered at the reception. Please fill in the enclosed list carefully and hand it over with the laundry. The prices can be found in the list.

If you hand in your laundry at the reception on weekdays until 09:00, you will receive it back one day later during the day. On weekends and public holidays on request. The hotel is not liable for this sub-service.

Doctor

An up-to-date list of doctors, including the emergency service list, depends on the reception. If you do not feel well, please inform the reception immediately. Direct dial: 9

Departure

On the day of departure, we kindly ask you to vacate the room by 12:00 and to leave the room key at the reception. Many Thanks.

Escape routes

In each room there is a plan on the escape routes by fire. Please take a good look at the escape routes, never use the elevator in case of misfortune. Internal emergency number: 9

Events

In our foyer we have numerous flyers and brochures about the event tips with information about Cologne ready. Further suggestions are available at the reception.

Hairdryer

The bathroom has a hairdryer.

Hygiene products

See "Toiletries"

Ironing board and iron

Please contact the reception. We are happy to bring you ironing board and iron in the room. Please make sure to switch it off after use or unplug it.

 

International socket adapter on request

Get at our reception

 

Internet - Wi-Fi

You get with us for free W-Lan. The access code is available at the reception.

 

Ironing service

Please contact reception. You will receive the ironing within an agreed period back. 

Leisure

In our foyer we have various flyers and brochures with information about Cologne ready. Below you will find numerous event tips. Further suggestions on sights and opening times are available at the reception.

Luggage service

If you need help, please contact our reception at 9.

Of course, you can store your luggage after check out at our reception. 

 

Linen change

Daily change of towels? Please put the towels on the bathroom floor. Daily change of linen? Please contact us.

 

Lifts

The elevator leads from the ground floor to the top floor of the building. In the evening, the elevator is switched to the reception on the mezzanine floor. Should you wish this to the ground floor, please let us know. We take care of this. For safety reasons, the lift cannot be used in case of fire.

 

Mini-bar

You will find drinks and a price list in the cupboard under the TV set. Please report your consumption on the day of departure at the reception. We also like to fill as desired.

 

Money and valuables

For technical reasons, we ask you not to leave any valuables, jewelery or money in your room. For lost valuables in your room we can not be held responsible. Please use the in-room safe or store your valuables in the safe at the reception.

 

Newspapers

A daily newspaper is available for free in our breakfast set.

 

Needle and thread

Get at the reception

 

Non-smoking rooms

We ask you not to smoke in the non-smoking rooms. Your new tenants and we thank you. Our smoker's lounge can be found in the breakfast set

Pharmacy

Turn right from the hotel entrance and you will reach the Hohenzollernapotheke (Hohenzollernring 26). At the reception you will receive information about the current pharmacy night service.

 

Pillow

You want extra pillows? Please let the reception know.

 

Phone

Our telephone number is +49 (0)221 20 560.

Our house has a modern telephone system. For information please see the schedule of charges.

 

Parking

The parking spaces on our own parking deck are available for € 10, - / night and car. We ask you to deposit your car number at the reception.

 

Quality

We are classified with 3 stars according to the German Hotel and Gasthof classification and always strives to comply with the given standards and to fulfill the wishes of our guests. If a service is not to your satisfaction, we ask for notification at the reception. We are happy to receive suggestions. Please contact us.

 

Reading and writing corner

A quiet, corner for reading or writing and working can be found in the lounge (smoker) on the breakfast floor or the hotel lobby (non-smoking).

 

Reception

Our reception is staffed around the clock. We fulfill your booking and reservation requirements and are ready with information and ideas for your concerns.

 

Smoking lounge

Our smoking lounge can be found in our breakfast set.

 

Smoke detector

Our hotel rooms and hotel corridors were equipped with smoke detectors. If the smoke detectors give ALARM, please contact us immediately.

 

Safe

The in-room safe can be found together with the user manual in the wardrobe. We are happy to take your valuables at the reception in the hotel safe under lock and key.

 

Sewing service

Button off? - No problem. A call below 9 at our reception is sufficient. Small repairs we do immediately. Larger repairs we like to give into the hands of professionals.

 

Shoe cleaning machine

Please use the shoe shine machine in the lobby next to the reception. If you need special shoeshine material, please let us know your wishes.

 

Taxi

Your reservation is accepted by the reception.

 

TV

We own a modern SAT converter system as well as new TV sets. Our system can receive the 50 programmed stations. It is possible that you find TV programs on a different channel than at home. We kindly ask you not to change the TV settings. All available stations are programmed and shown in the list in the room.

 

Toiletry

Have you forgotten your comb, toothbrush or other hygiene items? No problem. An assorted selection is available for you at the reception.

 

Umbrellas

At the front desk you can rent umbrellas free of charge. In the interest of the other guests, we ask you to return the umbrellas after use.

 

Wake up

You can wake up over the phone. Please enter the desired wake-up time according to the enclosed telephone manual. Our reception will gladly accept your wake-up call at 9 by phone.

 

Washing and ironing the guest laundry

In your closet are laundry bags for the laundry to be delivered at the reception. Please fill in the enclosed list carefully and hand it over with the laundry. The prices can be found in the list.

Hotel Lasthaus am Ring

© 2019 Hotel Lasthaus am Ring

Contact us

Address

Hohenzollernring 20
50672 Cologne

Germany

Phone

+49 (221) 20 56 - 0


Fax

+49 (221) 25 37 14


E-Mail

info@hotel-lasthaus.de